Yuma AI
AI agents that resolve ecommerce support tickets end to end inside your existing helpdesk.
About
Yuma AI builds AI agents for ecommerce customer service. The agents plug into helpdesks like Gorgias, Zendesk, Kustomer, Gladly and Salesforce and work across email, chat, SMS, social DMs and phone. Rather than just drafting replies, they take real actions: processing refunds, exchanges, cancellations and subscription changes directly in Shopify and connected tools. The vendor charges only for tickets the AI fully resolves, and says top merchants automate up to 93% of tickets.
Founded in 2022 by Guillaume Luccisano, the company is Y Combinator-backed with additional backing from Gradient Ventures, Altman Capital and Pioneer Fund, and serves 100+ brands in North America and Europe. In October 2025 it launched Ask Yuma, a conversational layer that lets CX leaders query ticket data and automation metrics in plain English, consolidating earlier features like Deep Search and Weekly Product Defect Reports.
What it can do
- AI agents that resolve tickets end to end
- Takes real actions: refunds, exchanges, cancellations, subscriptions
- Plugs into your existing helpdesk, no rip-and-replace
- 75+ pre-built automations (vendor claim)
- Email, chat, SMS, social DMs and phone channels
- Ask Yuma conversational analytics for CX leaders
- Confidence thresholds and human escalation with full context
Setup
- Book a demo or start a 30-day pilot on yuma.ai.
- Connect your helpdesk (Gorgias, Zendesk, Kustomer, Gladly, Re:amaze, Salesforce).
- Connect your store (Shopify, BigCommerce, Magento) and commerce tools.
- Yuma's team trains agents on your SOPs, knowledge base and brand voice at no extra cost.
- Deploy gradually, starting at 5-10% of ticket volume, then scale by confidence threshold.
Prerequisites
Ecommerce store; helpdesk (Gorgias, Zendesk, Kustomer, Gladly, Front, Freshdesk, Re:amaze or Salesforce); historical ticket data for training.
Use cases
Works with
Trust score — 8/10
Scored 8/10 (TIER verified, metrics-v1). Evidence: Y Combinator + Gradient Ventures + Altman Capital backing, 100+ commerce brands, up to 93% automation claimed by the vendor (press releases for the Ask Yuma launch in 2025 and Yuma 2.0 in 2026); founder is a three-time YC founder (Socialcam, Triplebyte). Strengths: pay-per-resolution pricing model, named helpdesk and store integrations, white-glove setup included. Docked for: (1) automation rates and ticket volumes are vendor-reported, not independently audited; (2) pricing beyond pay-per-resolution is not publicly itemized. License: proprietary commercial.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 8.0/10
- Maintenance · recency, releases, issue load
- 9.0/10
- Openness · license + docs
- 6.0/10
- Manual review · sanity read + red-flag check
- 8.0/10
- · Y Combinator plus Gradient Ventures plus Altman Capital backing; 3x YC founder (Socialcam, Triplebyte)
- · 100+ commerce brands, up to 93% automation claimed by vendor in press releases
- · Yuma 2.0 launched Sep 2026, Ask Yuma 2025; active product development
- · Pay-per-resolution model; pricing beyond that not itemized
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.