Vetster
Telehealth marketplace connecting pet owners with licensed veterinarians by video, voice, or chat.
About
Vetster is a veterinary telehealth platform where pet owners book virtual appointments with licensed vets and vet technicians. Users choose a professional by availability, language, and expertise, then meet over video, voice, or chat for everyday concerns like skin issues, digestive problems, behavior questions, nutrition, and minor injuries. Every appointment ends with a written summary, and vets can prescribe through VetsterRX or a local pharmacy where legally allowed.
Founded in 2020 in Toronto by Mark Bordo and Regan Johnson, Vetster operates across the US, Canada, and the UK, and describes itself as the world's fastest-growing veterinary telehealth service. Recent partnerships extend its reach: PetSmart announced in January 2026 that store associates could access Vetster vets in real time, and Fetch Pet Insurance launched a Vetster-powered virtual care benefit in September 2026. The company is clear that telehealth complements rather than replaces in-person care.
What it can do
- Video, voice, and chat appointments
- Choose vet by availability, language, expertise
- Written appointment summaries
- Prescriptions via VetsterRX where legal
- 24/7 availability
- Employer pet-benefit programs
- Pet insurance telehealth partnerships
Setup
Create an account on the website or app, add your pet's details, and book or request an on-demand consultation.
Prerequisites
Vetster account; pet must be in a region where the chosen vet is licensed; telehealth cannot replace in-person care for emergencies.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (TIER metrics, metrics-v1). Evidence: Wikipedia documents founding (2020, Toronto) and platform mechanics; PetSmart and Fetch Pet Insurance partnerships reported in 2026 trade press; UK launch covered by Vet Show press. Strengths: licensed-vet marketplace model, strong B2B2C partnerships, clear scope boundaries on telehealth. Docked for: (1) consultation quality and outcomes are not independently benchmarked; (2) regulatory limits on virtual prescribing vary by jurisdiction and are not always obvious to users. License: proprietary marketplace.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 7.0/10
- Maintenance · recency, releases, issue load
- 7.0/10
- Openness · license + docs
- 4.0/10
- Manual review · sanity read + red-flag check
- 7.0/10
- · Founded 2020 Toronto by Mark Bordo and Regan Johnson
- · PetSmart (Jan 2026) and Fetch Pet Insurance (Sept 2026) partnerships in trade press
- · Consultation quality not independently benchmarked
- · Virtual prescribing limits vary by jurisdiction
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.