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ToolTidio/10 trustMetrics-checked

Tidio

SMB chatbots with Lyro — the small-business support pick.

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About

Tidio (tidio.com) is the customer service platform for SMBs: live chat, chatbots, and Lyro, its AI agent for instant answers.

The accessible pick for small businesses — free tier, affordable paid plans (provider list price).

What it can do

  • Live chat
  • Lyro AI agent
  • Chatbot flows
  • Free tier
  • SMB focus

Setup

  1. Sign up at tidio.com.
  2. Install the chat widget.
  3. Enable Lyro AI agent.
  4. Train on your FAQs.

Prerequisites

Account; website to install on.

Use cases

supportchat

Works with

Generic APIAny agent (.md)

Trust score — 6/10

/10 trustMetrics-checked

Scored 6/10 (metrics tier). Widely used SMB support tool with real traction, but lighter AI depth than enterprise platforms. Proprietary, provider-estimated adoption. Metrics tier.

How the trust score is built

Full methodology →
Adoption · stars/downloads, log-scaled vs peers
7.0/10
Maintenance · recency, releases, issue load
5.0/10
Openness · license + docs
4.8/10
Manual review · sanity read + red-flag check
7.0/10
  • · provider-tier estimate — thinner evidence (no public adoption metric)
  • · SMB traction — provider-tier estimate
  • · no release date — neutral maintenance score
  • · Widely used SMB tool (Lyro); lighter AI depth than enterprise. Closed SaaS.

Sources

Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.