Tethr
Conversation intelligence that turns calls and chats into effort and satisfaction scores.
About
Tethr, from CollabIP in Austin, is a conversation intelligence platform that analyzes customer phone calls and chats to surface insights for service, sales, and CX teams. Its signature metric is the Tethr Effort Index (TEI) — a machine-learning score of how much effort each interaction costs the customer, positioned as a predictor of loyalty — alongside CSATai, which predicts satisfaction scores from conversations without surveys, and hundreds of pre-built insight categories. It integrates with CRM and contact center platforms such as Salesforce, Zendesk, and Genesys. Pricing is quote-only (no free trial per third-party comparisons), and as a smaller vendor it has thinner third-party review coverage than the CCaaS giants.
What it can do
- Tethr Effort Index customer-effort scoring
- CSATai survey-free satisfaction prediction
- Hundreds of pre-built insight categories
- Sentiment and conversation analytics
- CRM and contact center integrations
Setup
- Book a demo and request a custom quote.
- Connect call/chat data sources and CRM integrations.
- Configure insight categories and scoring thresholds.
- Share dashboards across contact center and leadership.
Prerequisites
Customer conversation data to analyze; custom enterprise quote.
Use cases
Works with
Trust score — 6/10
Scored 6/10 (metrics tier, metrics-v1). Evidence: Conversation intelligence platform from CollabIP (Austin); signature Tethr Effort Index (TEI) customer-effort metric plus CSATai survey-free satisfaction prediction; Hundreds of pre-built insight categories; integrates with Salesforce, Zendesk, Genesys (per vendor directory listings); Pricing quote-only with no free trial; thin third-party review coverage as a smaller vendor.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.