TeamSupport
B2B-focused helpdesk with product tracking, screen recording, and collaboration built in.
About
TeamSupport is a helpdesk platform built specifically for B2B support teams, founded in 2009 and based in Dallas, Texas. Its angle is post-sale depth: alongside omnichannel ticketing (email, chat, phone, web), it maintains a product and inventory database so agents see what each customer owns, plus integrated screen and video recording for reproducing customer issues, a WaterCooler internal social tool, wiki, and community features for collaboration. It offers knowledge base, self-service portal, ticket deflection, SLA management, and reporting, with integrations for Jira, ServiceNow, Salesforce, HubSpot, Slack, and Zapier. Pricing per independent listings: Chat $29, Essential $35, Professional $49 per agent/month, Enterprise custom, with an AI Assist add-on and a $125/month AI Agent tier for 24/7 automated first-line responses. It is smaller and less reviewed than the market leaders, but it is a stable fit for SaaS companies that support complex B2B products.
What it can do
- Omnichannel ticketing: email, live chat, phone, web, social
- Product and inventory database linked to every customer ticket
- Integrated screen and video recording for issue reproduction
- SLA management, ticket deflection, knowledge base, self-service portal
- WaterCooler internal collaboration, wiki, and community forums
- AI Assist add-on and AI Agent tier for automated first-line responses
- Integrations: Jira, ServiceNow, Salesforce, HubSpot, Slack, Zapier
Setup
- Start the trial on teamsupport.com and configure support channels.
- Import your product/inventory data so tickets link to what customers own.
- Build the knowledge base and customer self-service portal.
- Set up SLA policies, automation rules, and team groups.
- Connect Jira, Salesforce, or your CRM via integrations or API.
Prerequisites
A paid per-agent plan; product/inventory data for the B2B tracking features.
Use cases
Works with
Trust score — 6/10
Scored 5.5/10 (METRICS tier, metrics-v1). Evidence: operating since 2009 with stable independent directory coverage; pricing ladder verified across listings ($29 / $35 / $49). Strengths: rare B2B depth — product/inventory tracking and screen recording are genuinely differentiated; solid collaboration tooling. Docked for: (1) smaller footprint and review volume than leaders — less independent signal; (2) no published benchmarks; (3) closed-source SaaS with modest integration breadth. License: proprietary SaaS, closed-source.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 5.0/10
- Maintenance · recency, releases, issue load
- 6.0/10
- Openness · license + docs
- 4.0/10
- Manual review · sanity read + red-flag check
- 5.5/10
- · Founded 2009, Dallas TX; B2B-focused niche
- · Chat $29 / Essential $35 / Professional $49 per agent/mo; AI Agent tier $125
- · Differentiators: product/inventory database, screen+video recording
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.