SurveySparrow
Chat-style conversational surveys built to lift completion rates.
About
SurveySparrow was founded in October 2017 by Shihab Muhammed, a Freshworks veteran, and Subin Sebastian, an ex-Zoho engineer, with offices in Kochi, India and Palo Alto. Its founding bet was that surveys styled as chat conversations would beat static forms on completion rates; the company claims over 200,000 customers in 149 countries (provider-reported). It raised $1.4 million in seed funding from Prime Venture Partners in April 2019 and later a $3 million bridge round from a family office, per the CEO's own interview. The product covers chat and classic surveys distributed by link, email, SMS, WhatsApp, Slack, and MS Teams, plus NPS programs, 360 assessments, sentiment analysis, and a CX suite. Pricing starts around $19 per month with a 14-day trial and a limited free tier.
What it can do
- Conversational chat-style survey UX
- Multi-channel distribution: email, SMS, WhatsApp, Slack
- NPS, CSAT, CES, and 360 assessment templates
- Sentiment analysis and text analytics
- Workflows, webhooks, and 1,500+ integrations
Setup
Sign up at surveysparrow.com, build a chat or classic survey, and share it via link, email, SMS, or WhatsApp.
Prerequisites
None for the free tier; paid plans for higher response volumes and CX features.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (verified tier, metrics-v1). Evidence: founding team, October 2017 date, and $1.4M Prime Venture Partners seed round confirmed by PR Newswire and YourStory; the $3M bridge and customer claims come from the CEO's own interview and are provider-reported. Strengths: distinctive conversational UX, genuine multi-channel distribution including WhatsApp, and credible CX tooling. Docked for: (1) customer and growth numbers are self-reported; (2) still a mid-size private company in a crowded market; (3) fully proprietary. License: proprietary.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 7.0/10
- Maintenance · recency, releases, issue load
- 8.0/10
- Openness · license + docs
- 2.0/10
- Manual review · sanity read + red-flag check
- 7.0/10
- · Founded October 2017 by Shihab Muhammed (ex-Freshworks) and Subin Sebastian (ex-Zoho); offices Kochi and Palo Alto
- · $1.4M seed from Prime Venture Partners, April 2019 (PR Newswire, YourStory)
- · $3M bridge round from a family office; 200,000+ customers in 149 countries - provider-reported (CEO interview)
- · Chat-style surveys via link, email, SMS, WhatsApp, Slack, MS Teams; NPS, 360 assessments, sentiment analysis
- · manual review: growth/customer numbers are self-reported; crowded market
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.