Stonly
Interactive guides and knowledge base with AI-powered search and agent assist.
About
Stonly is an interactive knowledge management and digital adoption platform founded in 2018. Instead of static help articles, teams build adaptive step-by-step guides, decision trees, in-app widgets, and walkthroughs that respond to user input, aimed at onboarding, support deflection, and product adoption for both customers and employees.
The platform layers AI across the experience: an AI-powered knowledge base answers customer queries from guide content, conversational AI and AI Agent Assist give support agents context-aware responses drawn from all knowledge and guides, and analytics track guide performance and drop-off points. It integrates with Zendesk, Intercom, Salesforce, HubSpot, and Slack, offers a no-code visual editor with user segmentation, and provides a free starter plan alongside Pro and Enterprise tiers.
What it can do
- Adaptive interactive guides with branching decision trees
- AI-powered knowledge base search and conversational AI answers
- AI Agent Assist for support teams grounded in all guides
- In-app widgets, segmentation, and targeted guide delivery
- Analytics on guide engagement, drop-off, and self-service rates
Setup
Sign up free on the Stonly website and build guides in the no-code editor or from templates.
Prerequisites
Product or process knowledge to document; support or success team to own the content.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (metrics tier, metrics-v1). Evidence: Verified via vendor site/docs/GitHub and reputable coverage, wave 125; Trending score 70/100 from researcher assessment.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.