Smartling
Enterprise translation management system that pairs an AI Hub with managed language services and a no-code website proxy.
About
Smartling is an enterprise translation management system (TMS) built around the idea that localization should run as always-on AI infrastructure. Its AI Hub gives teams access to multiple MT engines, including leading LLMs, and its Auto Select technology routes each string to the best-performing engine for that language pair (provider-described). An AI Post-Editing Agent then refines output toward what Smartling describes as human-quality parity, with an MQM quality score of 99+ validated against human translation benchmarks. High-confidence segments can publish automatically while lower-confidence ones route to Smartling's linguist network.
For websites, the Global Delivery Network is a proxy that detects, translates, and serves localized pages with no developer work, and linguists get live visual context of where their words will appear. The platform integrates with Adobe AEM, Contentful, WordPress, Shopify, Zendesk, Figma, GitHub, and more, and carries SOC 2 Type II and PCI DSS compliance. Smartling reports 12 billion words translated annually and an average 1.3-day turnaround (both provider-claimed). Pricing is enterprise, typically annual contracts, and setup takes weeks to months per third-party comparisons.
What it can do
- AI Hub with Auto Select routing each string to the best engine per language pair (provider-described)
- AI Post-Editing Agent for human-quality-parity refinement
- Global Delivery Network: proxy-based website translation with zero code changes
- Visual context for linguists on the live page
- Native integrations: AEM, Contentful, WordPress, Shopify, Figma, GitHub, Zendesk
- SOC 2 Type II and PCI DSS compliance
Setup
- Book a demo at smartling.com to scope content types and volumes.
- Connect your CMS, repos, or design tools via native integrations, or point the GDN proxy at your site.
- Configure quality tiers: AI-only, AI plus human review, or full human translation.
- Give linguists visual context and glossaries for consistent output.
Prerequisites
Use cases
Works with
Trust score — 8/10
Scored 8/10 (TIER verified, metrics-v1). Evidence: long-running TMS vendor with a strong G2 record (provider-reported 15+ consecutive quarters at #1 in its category), 12B words/year scale, documented SOC 2 Type II / PCI DSS compliance, and detailed public feature and integration docs. Strengths: mature platform, real compliance posture, broad connector ecosystem, transparent product story. Docked for: (1) MQM 99+ scores and 12B-word scale are vendor-reported; (2) enterprise-only pricing and long implementation times limit access. License: proprietary (enterprise SaaS, annual contracts).
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 8.0/10
- Maintenance · recency, releases, issue load
- 8.0/10
- Openness · license + docs
- 3.0/10
- Manual review · sanity read + red-flag check
- 8.0/10
- · Long-running TMS with strong G2 record (15+ quarters at #1 claimed); 12B words/year.
- · SOC 2 Type II + PCI DSS compliance; broad native integration ecosystem.
- · MQM 99+ scores and 12B-word scale are vendor-reported.
- · Enterprise-only pricing; implementation takes weeks to months.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.