Satisfi Labs
Agentic AI assistants for fan engagement, venues, and ticket sales.
About
Satisfi Labs is a New York-based conversational AI company founded in 2016 by CEO Donny (Don) White, building AI assistants for sports teams, venues, and tourism. Its assistants answer fan questions about tickets, parking, concessions, and bag policy across web, team apps, SMS, and messaging, and the company reports nearly 800 clients including the 49ers, Trail Blazers, Red Bulls, Braves, Maple Leafs, Boston Red Sox, and Tampa Bay Lightning.
The platform blends pre-written answers with generative AI through its Context LLM Response System, and in 2024 it merged with Broadw.ai, adding entertainment clients like Hamilton and Moulin Rouge. Backers include MLB, Google, Level Equity, Techstars, and Florida Funders. Pricing is enterprise and quote-based, sized to team and venue needs.
What it can do
- AI fan assistants on web, app, and SMS
- Generative + pre-written hybrid answers
- AI ticketing agent with in-chat checkout
- Conversation analytics and journey management
- Multi-destination network agents
Setup
Contact Satisfi Labs for an enterprise deployment; assistants deploy across web, app, and messaging channels.
Prerequisites
Enterprise contract; existing ticketing and content systems to integrate.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (verified tier, metrics-v1). Evidence: Nearly 800 clients across sports, entertainment, tourism incl. 49ers, Trail Blazers, Red Bulls, Braves, Maple Leafs, Red Sox, Lightning (provider-claimed); Founded 2016 NYC by CEO Donny White; backers MLB, Google, Level Equity, Techstars, Florida Funders; Context LLM Response System blends generative + pre-written answers; merged with Broadw.ai (2024). Manual review: enterprise deployment; 2026 AI ticketing agent with Ventrata shows continued momentum. License: Proprietary Agentic AI platform; enterprise quote-based pricing..
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 7.0/10
- Maintenance · recency, releases, issue load
- 8.0/10
- Openness · license + docs
- 4.0/10
- Manual review · sanity read + red-flag check
- 7.0/10
- · Nearly 800 clients across sports, entertainment, tourism incl. 49ers, Trail Blazers, Red Bulls, Braves, Maple Leafs, Red Sox, Lightning (provider-claimed)
- · Founded 2016 NYC by CEO Donny White; backers MLB, Google, Level Equity, Techstars, Florida Funders
- · Context LLM Response System blends generative + pre-written answers; merged with Broadw.ai (2024)
- · manual review: enterprise deployment; 2026 AI ticketing agent with Ventrata shows continued momentum
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.