Re:amaze
Ecommerce helpdesk with true multi-channel support — email, chat, social, SMS, and voice at SMB prices.
Acquired — still operating
Acquired by GoDaddy in 2021; operates as Re:amaze by GoDaddy with the original team, continued feature development, and existing plans honored.
About
Re:amaze is a customer-support platform built for online sellers, acquired by GoDaddy in 2021 and now operating as Re:amaze by GoDaddy. It unifies email, live chat, Facebook Messenger, Instagram, X/Twitter, SMS, voice, and FAQ/help-center articles in a single agent inbox, with deep ecommerce integrations for Shopify, BigCommerce, WooCommerce, and Magento — including native order lookup and customer context. Standouts include live visitor monitoring, multi-brand management on higher tiers, workflow automation with response templates, and Cody AI Agent for response suggestions, categorization, and customer-facing chat flows (bundled AI resolutions per plan, then $0.85 per additional resolution, per 2026 listings). Pricing: Starter $59/month flat with unlimited users (capped at 500 conversations), then Basic $29, Pro $49, Plus $69 per agent/month, with a 14-day trial. Some users are cautious about long-term direction under GoDaddy ownership; AI capability remains more rule-based than newer AI-native rivals.
What it can do
- Unified inbox: email, live chat, social, SMS, voice, FAQ/help center
- Deep ecommerce integrations (Shopify, BigCommerce, Magento, WooCommerce) with order context
- Cody AI Agent: response suggestions, auto-categorization, chatbot flows
- Live visitor monitoring and proactive chat triggers
- Workflow automation and reusable response templates
- Multi-brand management on Pro and above
- Satisfaction surveys, screen sharing, and video calls (Plus)
Setup
- Start the 14-day trial and connect your store (Shopify, BigCommerce, WooCommerce, Magento).
- Connect channels: email, chat, social accounts, SMS, and voice.
- Build your FAQ/help center and set up workflow automations and templates.
- Enable Cody AI Agent responses and configure escalation to humans.
- Invite agents, set multi-brand rules if needed, and review the reports.
Prerequisites
An ecommerce store (any major platform); a paid plan after the 14-day trial.
Use cases
Works with
Trust score — 6/10
Scored 6/10 (METRICS tier, metrics-v1). Evidence: acquired by GoDaddy in 2021 (vendor FAQ confirms ongoing development and plan continuity), current pricing verified from 2026 independent listings. Strengths: best-in-class ecommerce integrations, genuinely multi-channel from the Basic plan, fair flat-rate starter tier. Docked for: (1) acquired status — some users cautious about long-term direction under GoDaddy; (2) AI features are basic vs. AI-native rivals; (3) smaller integration ecosystem and community than leaders. License: proprietary SaaS, closed-source.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 6.0/10
- Maintenance · recency, releases, issue load
- 7.0/10
- Openness · license + docs
- 3.0/10
- Manual review · sanity read + red-flag check
- 6.0/10
- · Acquired by GoDaddy 2021; team joined GoDaddy, plans honored
- · Starter $59 flat/mo (500 conv. cap) / Basic $29 / Pro $49 / Plus $69 per agent/mo
- · Cody AI Agent bundled with $0.85 overage per additional resolution
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.