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Moveworks

AI employee support that resolves IT and HR issues conversationally.

Acquired — still operating

acquired by ServiceNow Mar 2025 ($2.85B)

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About

Moveworks is an AI platform that gives employees a single conversational interface for IT and HR support, resolving issues like password resets and policy questions without human agents. ServiceNow acquired it in March 2025 for $2.85 billion, folding it into the enterprise service-management stack.

It targets large organizations — pricing historically started around $200K per year with a 5,000-employee minimum — so it is out of reach for the mid-market. Post-acquisition, its roadmap is tied to the ServiceNow ecosystem.

What it can do

  • Conversational IT and HR support
  • Automated issue resolution
  • Knowledge base answers
  • Ticket deflection analytics
  • Multi-system integrations

Setup

  1. Connect IT and HR systems of record.
  2. Ingest knowledge bases and policy documents.
  3. Configure resolution automations and escalation paths.
  4. Deploy in Slack, Teams, or web portal.

Prerequisites

ServiceNow ecosystem or large enterprise IT/HR stack; enterprise contract.

Use cases

automationagents

Works with

Any agent (.md)

Trust score — 7/10

/10 trustMetrics-checked

Scored 7/10 (metrics tier, metrics-v1). Evidence: Acquired by ServiceNow for $2.85B in March 2025; Historically ~$200K/yr minimum, 5,000+ employees; Roadmap now tied to ServiceNow ecosystem; Out of reach for mid-market; closed metrics. License: Proprietary; ServiceNow-owned, enterprise contracts..

How the trust score is built

Full methodology →
Adoption · stars/downloads, log-scaled vs peers
8.0/10
Maintenance · recency, releases, issue load
7.0/10
Openness · license + docs
3.0/10
Manual review · sanity read + red-flag check
6.0/10
  • · Acquired by ServiceNow for $2.85B in March 2025
  • · Historically ~$200K/yr minimum, 5,000+ employees
  • · Roadmap now tied to ServiceNow ecosystem
  • · Out of reach for mid-market; closed metrics

Sources

Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.