Missive
Collaborative inbox for teams that live in email and chat
About
Missive is a team inbox that pulls email, SMS, WhatsApp, social DMs, and live chat into one place where people can collaborate on every thread. Internal chat lives inside the email itself, drafting works in real time like a shared document, and assignments route conversations without forwarding chains. Its AI layer drafts and triages using plain-language rules, running on Missive AI credits or your own OpenAI, Claude, or Gemini key. It connects to Gmail, Outlook, iCloud, and any IMAP provider, with shared inboxes for addresses like support@. There is no free plan — just a 30-day trial — and it is not a full help desk, so teams needing strict SLAs or a customer-facing knowledge base will outgrow it.
What it can do
- Shared inboxes with in-thread internal chat and live co-drafting
- AI rules for triage, labeling, routing, and auto-drafting (BYO API key supported)
- Multichannel: email, SMS, WhatsApp, Instagram, Messenger, live chat
- Tasks, assignments, and automation rules with SLA notifications
- SOC 2 Type II, GDPR compliance, SAML SSO on Business
Setup
- Start the 30-day free trial at missiveapp.com (no credit card).
- Connect your Gmail, Outlook, or IMAP accounts and shared addresses.
- Set up assignments and automation rules for routing.
- Enable AI workflows on Productive or Business, using Missive credits or your own model key.
Prerequisites
Email accounts to connect; a team of 2+ gets the most from the collaboration features.
Use cases
Works with
Trust score — 8/10
Scored 8/10 (verified tier, metrics-v1). Evidence: Team inbox with in-thread chat, live co-drafting, AI rules (Missive credits or BYO OpenAI/Claude/Gemini key) confirmed from official pages and pricing breakdowns.; No free plan; 30-day trial; Starter $14/user/mo, Productive $24, Business $36 (annual).; Not a full help desk — no SLA enforcement or customer-facing knowledge base.; Deep coverage from official docs and independent pricing analysis; verified tier.. License: Proprietary SaaS..
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 8.0/10
- Maintenance · recency, releases, issue load
- 8.0/10
- Openness · license + docs
- 5.0/10
- Manual review · sanity read + red-flag check
- 7.0/10
- · Team inbox with in-thread chat, live co-drafting, AI rules (Missive credits or BYO OpenAI/Claude/Gemini key) confirmed from official pages and pricing breakdowns.
- · No free plan; 30-day trial; Starter $14/user/mo, Productive $24, Business $36 (annual).
- · Not a full help desk — no SLA enforcement or customer-facing knowledge base.
- · Deep coverage from official docs and independent pricing analysis; verified tier.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.