Lyssna
Remote user research platform with testing methods, interviews, and a 690k participant panel.
About
Lyssna, formerly known as UsabilityHub, is a remote user research platform that combines participant recruitment with a full suite of testing methods. Teams can run card sorting, tree testing, first-click, five-second, and preference tests, prototype tests on live websites or interactive Figma prototypes, surveys, and moderated or unmoderated interviews, all with session recordings. A built-in panel of over 690,000 vetted participants supports targeted recruitment, and AI-powered summaries compress results into shareable findings.
The free plan includes three seats and the core research methods, Growth starts at $166 per month billed annually with AI summaries and live website testing, and Enterprise is custom; panel responses are pay-as-you-go on all plans. Lyssna is one of the more established names in the space, with a strong reputation for fast turnaround on unmoderated studies.
What it can do
- Card sorting, tree testing, first-click, five-second, and preference tests
- Prototype testing on live sites and Figma prototypes
- Moderated and unmoderated interviews with recordings
- 690,000+ vetted participant panel with screening
- AI-powered summaries and highlight reels
- Multi-language support and template library
Setup
- Sign up for the free plan at lyssna.com.
- Choose a research method from the template library.
- Recruit from your own audience or the 690,000+ participant panel.
- Collect responses, review AI summaries and recordings, and share reports.
Prerequisites
Use cases
Works with
Trust score — 8/10
Scored 8/10 (TIER verified, metrics-v1). Evidence: formerly UsabilityHub with decade-plus lineage, 690k+ participant panel, transparent free and Growth pricing ($166/mo annual), AI summaries, multi-method suite documented on official site. Strengths: established brand with broad method coverage, fast unmoderated turnaround, generous free plan. Docked for: (1) proprietary and closed, panel pricing is pay-as-you-go and can add up; (2) rebrand from UsabilityHub may confuse legacy references. License: proprietary (SaaS, free tier).
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 8.0/10
- Maintenance · recency, releases, issue load
- 8.0/10
- Openness · license + docs
- 2.0/10
- Manual review · sanity read + red-flag check
- 7.0/10
- · formerly UsabilityHub with decade-plus lineage
- · 690,000+ vetted participant panel across 120+ countries
- · free plan: 3 seats + core methods (card sorting, tree testing, prototype tests, surveys)
- · Growth $166/mo billed annually adds AI summaries and live website testing
- · panel responses pay-as-you-go on all plans
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.