LiveChat
The mature live-chat platform for sales and support — proactive campaigns, AI Copilot, and 200+ integrations.
About
LiveChat is one of the longest-running live-chat platforms for businesses, launched in 2002 and now owned by Text Inc. (the Polish company formerly named LiveChat Software, rebranded in 2021). It lets support and sales teams engage website visitors in real time with proactive chat campaigns triggered by visitor behavior, a customizable widget, and chat routing with skill-based assignment. The newer Copilot AI assistant suggests replies, rewrites agent messages, summarizes chats, and detects sentiment; an omnichannel inbox pulls in Facebook Messenger, Instagram, WhatsApp, Apple Messages, X, and SMS alongside web chat. A marketplace offers 200+ integrations with CRMs, ecommerce, and helpdesk tools. Pricing is per agent: Starter $19, Team $49, Business $79 per month billed annually (monthly rates higher), Enterprise custom, with a 14-day free trial and no credit card required. Independent reviewers rate it 4.5/5 on G2 (813 reviews) and 4.6/5 on Capterra (1,727 reviews), with the vendor claiming 35,000+ companies (provider-claimed). Known limits: no built-in voice or video chat, and native chatbot/AI capability is thinner than dedicated bot platforms. Pricing was verified from current vendor and independent listings; check the vendor page before purchase as tiers change.
What it can do
- Real-time website chat with proactive, behavior-triggered campaigns
- Copilot AI: reply suggestions, message rewriting, chat summaries, sentiment detection
- Omnichannel inbox: Messenger, Instagram, WhatsApp, Apple Messages, X, SMS
- Chat routing, skill-based assignment, and operating-hours management
- Sales Tracker linking chat interactions to revenue
- 200+ Marketplace integrations plus open API
- Reports on response times, satisfaction, staffing prediction, and chat-to-sale funnels
Setup
- Sign up for the 14-day free trial (no credit card) and paste the widget snippet into your site.
- Customize the widget, proactive campaigns, and trigger rules.
- Set up routing, teams, and operating hours.
- Connect CRM/ecommerce tools from the Marketplace (HubSpot, Salesforce, Shopify, Zendesk).
- Turn on Copilot AI assistance and review the reporting dashboards.
Prerequisites
A paid per-agent plan after the trial; a website or app to embed the chat widget.
Use cases
Works with
Trust score — 8/10
Scored 7.5/10 (METRICS tier, metrics-v1). Evidence: operating since 2002, G2 4.5/5 (813 reviews), Capterra 4.6/5 (1,727 reviews), deep integration marketplace, transparent public pricing with a real trial. Strengths: battle-tested chat engine, strong reporting and routing, broad channel coverage. Docked for: (1) per-agent pricing scales steeply and premium analytics require higher tiers; (2) no native voice/video chat; (3) the 35,000+ companies figure is provider-claimed. License: proprietary SaaS, closed-source.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 9.0/10
- Maintenance · recency, releases, issue load
- 8.0/10
- Openness · license + docs
- 3.0/10
- Manual review · sanity read + red-flag check
- 7.5/10
- · Founded 2002; owner renamed from LiveChat Software to Text in 2021
- · G2 4.5/5 (813), Capterra 4.6/5 (1,727)
- · Starter $19 / Team $49 / Business $79 per agent/mo (annual); 14-day trial
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.