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Toolincident.io/10 trustVerified
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incident.io

Slack-native incident response with AI-assisted investigation.

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About

incident.io is a Slack-native (plus Microsoft Teams) incident management platform whose AI SRE investigates incidents autonomously, triages, suggests root causes, and drafts fixes, with auto-generated post-mortems and call transcription. It is known for transparent published pricing — reported $15–25/user/month with a free Basic tier — and strong automated post-mortems.

Honest limits: it lacks native alerting and on-call scheduling, so paging still needs a separate platform; its API does not yet cover the full incident lifecycle programmatically; and its AI investigation is still maturing compared to dedicated RCA tools.

What it can do

  • Slack-native incident coordination
  • AI SRE: autonomous investigation, RCA, drafted fixes
  • Automated post-mortems and call transcription
  • Status pages
  • Over 40 alert-source integrations

Setup

  1. Sign up at incident.io and connect Slack or Microsoft Teams.
  2. Configure incident types, severities, and response workflows.
  3. Pair with your paging provider (e.g. PagerDuty) for alerting.
  4. Declare incidents from Slack; AI SRE assists investigation and drafts the post-mortem.

Prerequisites

A Slack or Microsoft Teams workspace; a separate alerting/on-call provider.

Use cases

automationagents

Works with

Any agent (.md)

Trust score — 7/10

/10 trustVerified

Scored 7/10 (verified tier, metrics-v1). Evidence: AI SRE investigation, auto-drafted post-mortems confirmed across independent comparisons; Transparent pricing $15-25/user/mo with free Basic tier; No native alerting/on-call; API does not cover full lifecycle; Capped at 7: AI investigation still maturing vs dedicated RCA tools. License: Proprietary SaaS..

How the trust score is built

Full methodology →
Adoption · stars/downloads, log-scaled vs peers
8.0/10
Maintenance · recency, releases, issue load
8.0/10
Openness · license + docs
3.0/10
Manual review · sanity read + red-flag check
7.0/10
  • · AI SRE investigation, auto-drafted post-mortems confirmed across independent comparisons
  • · Transparent pricing $15-25/user/mo with free Basic tier
  • · No native alerting/on-call; API does not cover full lifecycle
  • · Capped at 7: AI investigation still maturing vs dedicated RCA tools

Sources

Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.