Front
AI-powered shared inbox for customer communication
About
Front is a customer communication platform built around shared inboxes: email, SMS, chat, WhatsApp, and social land in one place where teams assign, collaborate, and reply without looking like a ticketing system. Its AI layer covers Analyze (topic detection, Smart QA), Assist (Copilot drafts, conversation summaries), and Automate (Autopilot self-service). Pricing starts around $25/seat/mo on Starter, with Professional at $65 and Enterprise at $105, but AI features are largely add-ons — Copilot and Smart QA/CSAT bundles add roughly $20-25/seat/mo, and Autopilot bills $0.89 per resolution, which can surprise teams with high deflection. Reviewers praise the familiar email-like interface and fast onboarding, while noting the AI trains mostly on data inside Front and can't easily reach external knowledge in Confluence or Google Docs.
What it can do
- Shared team inbox; omnichannel messaging; SLA tracking; AI Copilot drafts; Autopilot self-service; Smart QA; conversation analytics; workflow automation.
Setup
Connect email and messaging channels, create shared inboxes, set routing rules and tags, enable AI add-ons per seat.
Prerequisites
Team email domains or messaging accounts; defined support workflows.
Use cases
Works with
Trust score — 8/10
Scored 8/10 (verified tier, metrics-v1). Evidence: AI feature set verified: Analyze/Assist/Automate (Copilot, Summarize, Autopilot, Smart QA) via eesel.ai guide; Pricing: Starter ~$25-29/seat/mo, Professional $65, Enterprise $105 (clonepartner); AI add-ons ~$20-25/seat/mo extra; Company-positioned: Autopilot $0.89/resolution; limitation: AI trains mostly on in-Front data, no external KB access; Limitation: published seat price understates true cost with AI add-ons.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.