Frate
Exchange-first returns automation, now part of Route.
Acquired — still operating
acquired by Route Jan 2026
About
Frate built an ecommerce returns platform around exchange-first flows, AI image verification of returned items, and flexible refund and shipping options, with customers including Caraway Home, Honeylove, and Monos. In January 2026 Frate was acquired by Route, the post-purchase platform, so its capabilities now live inside Route's broader offering. New buyers should evaluate Route rather than looking for standalone Frate pricing.
What it can do
- Exchange-first returns
- AI image verification
- Branded returns portal
- Flexible refund options
- Post-purchase tracking
Setup
- Sign up with Route
- Connect your ecommerce store
- Configure exchange-first return rules
- Set up a branded returns portal and notifications
- Enable AI condition verification
Prerequisites
An ecommerce store; a returns volume that justifies a dedicated platform.
Use cases
Works with
Trust score — 6/10
Scored 6/10 (metrics tier, metrics-v1). Evidence: Acquired by Route in Jan 2026 per Business Wire; Capabilities from the acquisition announcement; Evaluate Route for the current offering. License: Now part of Route; proprietary..
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 6.0/10
- Maintenance · recency, releases, issue load
- 6.0/10
- Openness · license + docs
- 3.0/10
- Manual review · sanity read + red-flag check
- 6.0/10
- · Acquired by Route in Jan 2026 per Business Wire
- · Capabilities from the acquisition announcement
- · Evaluate Route for the current offering
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.