Document360
AI-powered knowledge base software with the Eddy AI writing and support assistant.
About
Document360 is a knowledge base platform for creating, managing, and publishing product documentation, help centers, SOPs, and API references. Its differentiator is Eddy, a built-in AI assistant that generates full articles from prompts, transcripts, or product demo videos, suggests titles and tags, adjusts tone and length, and summarizes long articles for readers.
On the delivery side, Eddy powers AI search and a conversational chatbot that answers user questions directly from the knowledge base with citations, escalating to support tickets when needed. Duplicate content detection, versioning, workflow builder, analytics, and integrations with Zendesk, Freshdesk, Intercom, and GitHub round out the platform. The product holds a 4.7 out of 5 rating on G2, with paid plans starting around $149 per project per month.
What it can do
- Eddy AI article generation from prompts, videos, and transcripts
- AI-powered search and conversational chatbot with cited answers
- Duplicate content detection and content gap analysis
- Version control, workflows, and role-based permissions
- Analytics on article performance and search behavior
Setup
Create an account on the Document360 website and start a project; no installation required.
Prerequisites
Documentation content or a product to document; a team to author and review articles.
Use cases
Works with
Trust score — 8/10
Scored 8/10 (verified tier, metrics-v1). Evidence: Verified via vendor site/docs/GitHub and reputable coverage, wave 125; Trending score 76/100 from researcher assessment.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.