Dixa
Conversational support platform unifying phone, email, chat, and social in one queue.
About
Dixa is a Copenhagen-based customer service platform that puts phone, email, live chat, and social messaging into a single agent interface with intelligent skill-based routing, conversation timelines, and real-time team activity. Its AI layer includes intent detection, a usage-based Mim AI agent (around €0.35 per conversation per third-party reports), plus Co-Pilot, QA, and voice transcription add-ons. Plans run Essential $39, Growth $89, Ultimate $139, and Prime $179 per agent/month (annual billing per third-party pricing pages), with AI add-ons priced separately and some gated behind sales. Reviewers praise the agent-friendly UI — 4.2/5 on G2 across 391 reviews — while flagging analytics depth as a weak spot. It targets mid-market retail and ecommerce on owned channels.
What it can do
- Unified omnichannel agent workspace
- Intelligent skill-based routing
- AI intent detection and Mim AI agent
- Co-Pilot agent assistance
- CSAT measurement and analytics
Setup
- Choose a plan (Essential, Growth, Ultimate, or Prime) with annual billing.
- Connect channels: phone, email, live chat, SMS, and social accounts.
- Set up routing rules, teams, and knowledge base.
- Add AI features (Mim AI agent, Co-Pilot, QA) as needed.
Prerequisites
Per-agent annual subscription; AI add-ons billed separately on top.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (metrics tier, metrics-v1). Evidence: Copenhagen-based omnichannel support platform; G2 4.2/5 across 391 reviews with praise for agent-friendly UI; Published plan pricing (Essential $39 to Prime $179/agent/mo annual per third-party pricing pages); AI Intent Detection and usage-based Mim AI agent; Reviewers flag analytics depth as a weak spot; AI add-ons priced separately and some gated behind sales.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.