Cloutly
Review management for service businesses: one inbox for 39 review sites with AI-drafted replies.
About
Cloutly is a reputation management platform aimed at small and mid-size service businesses. It collects reviews from 39 review sites (Google and Facebook on every plan; Yelp, TripAdvisor, Booking.com, Zomato, Indeed and Glassdoor on Essentials and above) into a single inbox, and its AI drafts replies to reviews for a human to approve before posting. Businesses send branded review invitations by SMS or email, can intercept unhappy customers privately before a negative review goes public, and publish glowing reviews via widgets and video testimonials.
The company publishes per-location pricing in the visitor's currency: US$39, US$55 and US$69 per location per month (billed monthly), with a 14-day no-card trial. Independent review coverage is thin: GetApp shows a 5.0 rating but only 8 reviews, and Software Advice mirrors that small base. The vendor explicitly does not offer surveys or NPS, arguing unsolicited public reviews matter more to service businesses.
What it can do
- Unified inbox for 39 review sites (vendor claim)
- AI-drafted review replies with human approval
- Branded SMS and email review invitations
- Negative review interception before public posting
- Review widgets and video testimonials
- Listings management with drift monitoring (Growth plan)
- Per-location and per-staff review scorecards
Setup
- Start the 14-day free trial at cloutly.com (no credit card).
- Connect your Google Business Profile and other review sites.
- Import customer lists and send branded review invites via SMS or email.
- Review AI-drafted replies in the inbox and approve before posting.
- Publish review widgets and testimonials on your website.
Prerequisites
Google Business Profile and review-site listings; customer contact lists for invites.
Use cases
Works with
Trust score — 6/10
Scored 6/10 (TIER metrics, metrics-v1). Evidence: 5.0/5 on GetApp and Software Advice but only 8 reviews each; published per-location pricing (US$39/$55/$69) with a transparent FAQ on the vendor site; SpotSaaS SpotScore 8.2. Strengths: transparent pricing and honest scope (no NPS product by design), AI reply drafting with human approval. Docked for: (1) very thin independent review base (8 reviews) limits confidence; (2) no funding, headcount or customer-count data found. License: proprietary commercial.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 4.0/10
- Maintenance · recency, releases, issue load
- 7.0/10
- Openness · license + docs
- 8.0/10
- Manual review · sanity read + red-flag check
- 6.0/10
- · 5.0/5 on GetApp and Software Advice but only 8 reviews each; SpotSaaS SpotScore 8.2
- · Published per-location pricing (US$39/$55/$69) with transparent FAQ
- · No funding, headcount or customer-count data found
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.