Chatbase
Train a support chatbot on your docs and embed it — live in an afternoon.
About
Chatbase is a no-code AI chatbot builder that trains on your content — website URLs, PDFs, Notion pages, CSVs — and produces an embeddable support agent in minutes. Founded in 2023 by Yasser Elsaid, it bootstrapped to roughly $8M ARR with a small team and serves 10,000+ customers across 140+ countries, making it one of the defining products of the train-on-your-docs wave.
The 2026 product goes beyond Q&A: 15+ models from OpenAI, Anthropic, Google, DeepSeek, Grok, and others; AI Actions that let the agent perform real tasks (not just answer); a built-in helpdesk and voice/telephone support on higher tiers; and channels covering websites, WhatsApp, Slack, Messenger, Instagram, and API. Pricing runs Free (50 message credits) → Hobby $40 → Standard $150 → Pro $500, with SOC 2 Type II, GDPR, and SSO on board.
The tradeoffs are in the pricing details: credit-based billing gets unpredictable at scale, each plan includes only one agent ($25/mo per extra), removing the Powered by Chatbase badge is a $99/mo add-on, and free bots are deleted after 14 days of inactivity. Great for getting a credible support bot live fast; model your credit burn before committing.
What it can do
- No-code training on websites, PDFs, Notion, CSVs, and helpdesk content
- 15+ models across 6 providers with per-agent model choice
- AI Actions: agents that perform tasks, not just answer questions
- Built-in helpdesk, voice, and telephony on Standard and above
- Website widget, WhatsApp, Slack, Messenger, Instagram, and REST API channels
Setup
- Sign up at chatbase.co and create an agent.
- Add sources: crawl your site, upload PDFs/CSVs, or connect Notion and helpdesk articles.
- Pick a model, tune the system prompt, and add AI Actions for tasks the bot should perform.
- Embed the widget, connect WhatsApp/Slack/Messenger, or call the API; upgrade off the free tier for production.
Prerequisites
Your content sources (site URL, docs, files). A paid plan for production use; API keys are handled by Chatbase.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (metrics tier, metrics-v1). Evidence: Closed SaaS, no public repo; adoption estimated from reported scale (~$8M ARR bootstrapped, 10,000+ customers, 140+ countries, founded 2023) — thinner evidence, multiple 2026 review sources agree; No-code training on sites/PDFs/Notion/CSVs; 15+ models across providers; AI Actions; helpdesk/voice on higher tiers; channels: web, WhatsApp, Slack, Messenger, Instagram, API — verified across 2026 comparisons; Pricing verified: Free (50 credits) / Hobby $40 / Standard $150 / Pro $500; SOC 2 Type II, GDPR; free bots deleted after 14 days inactive; branding removal $99/mo add-on. Manual review: credit-based pricing unpredictability at scale is the main documented complaint; provider-stated ARR treated as approximate. License: Closed SaaS.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 7.0/10
- Maintenance · recency, releases, issue load
- 8.0/10
- Openness · license + docs
- 5.0/10
- Manual review · sanity read + red-flag check
- 8.0/10
- · Closed SaaS, no public repo; adoption estimated from reported scale (~$8M ARR bootstrapped, 10,000+ customers, 140+ countries, founded 2023) — thinner evidence, multiple 2026 review sources agree
- · No-code training on sites/PDFs/Notion/CSVs; 15+ models across providers; AI Actions; helpdesk/voice on higher tiers; channels: web, WhatsApp, Slack, Messenger, Instagram, API — verified across 2026 comparisons
- · Pricing verified: Free (50 credits) / Hobby $40 / Standard $150 / Pro $500; SOC 2 Type II, GDPR; free bots deleted after 14 days inactive; branding removal $99/mo add-on
- · manual review: credit-based pricing unpredictability at scale is the main documented complaint; provider-stated ARR treated as approximate
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.