Assembled
Workforce management plus AI agents and copilot for support teams.
About
Assembled is a workforce management platform built for modern support teams, with ML forecasting, AI-powered scheduling, real-time adherence monitoring and staffing analytics. It has grown into a full orchestration suite: autonomous AI agents at $0.65 per conversation, an AI copilot that drafts replies and translates messages at $35 per agent per month, and AI voice for phone support.
WFM starts at $25 per agent per month (Core) up to $75 (Enterprise) plus a platform fee, and G2 rates it 4.6/5. It's purpose-built for support ops, not general HR — payroll and deep HR integrations are limited.
What it can do
- ML-based forecasting
- AI-powered scheduling
- Real-time adherence monitoring
- Autonomous AI agents
- AI copilot for agents
- AI voice for phone support
- Staffing analytics and heatmaps
- Time-off management
Setup
- Sign up and connect your helpdesk and calendars.
- Import historical ticket volume for forecasting.
- Generate forecasts and build schedules from templates.
- Add AI agents or the AI copilot as needed.
- Monitor adherence and staffing analytics in real time.
Prerequisites
A support team with rostered agents; historical ticket volume for forecasting.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (verified tier, metrics-v1). Evidence: Pricing from official pricing page (assembled.com/pricing); G2 4.6/5 and reviewer quotes via independent roundups; HR/payroll integration limits noted by reviewers. License: Proprietary SaaS..
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 8.0/10
- Maintenance · recency, releases, issue load
- 8.0/10
- Openness · license + docs
- 5.0/10
- Manual review · sanity read + red-flag check
- 7.0/10
- · Pricing from official pricing page (assembled.com/pricing)
- · G2 4.6/5 and reviewer quotes via independent roundups
- · HR/payroll integration limits noted by reviewers
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.