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ToolAircall/10 trustVerified
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Aircall

Cloud phone system for support and sales with AI summaries and voice agents.

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About

Aircall is a cloud-based business phone system that gives support and sales teams calling, SMS, and WhatsApp in one place, with IVR, smart call routing, recording, click-to-dial, and deep integrations into 100+ tools including Salesforce, HubSpot, Zendesk, Shopify, Slack, and Teams. Its AI layer is sold as add-ons: AI Assist (around $9/user/month per third-party reports) adds call summaries, transcripts, sentiment analysis, and CRM logging, while an AI Voice Agent handles calls autonomously from about $0.49/minute. Plans run Essentials $30 and Professional $50 per user/month (annual, 3-user minimum), with Custom quote-based for 25+ seats. Limitations: AI features cost extra on every tier, and transcriptions have minimum call-length thresholds.

What it can do

  • Cloud calling with IVR and smart routing
  • AI Assist summaries, transcripts, sentiment
  • AI Voice Agent for autonomous calls
  • 100+ CRM and helpdesk integrations
  • SMS, MMS, and WhatsApp messaging

Setup

  1. Choose a plan (Essentials, Professional, or Custom) with a 3+ seat minimum.
  2. Provision local or toll-free numbers and configure IVR and routing.
  3. Connect CRM and helpdesk integrations.
  4. Add AI Assist or the AI Voice Agent if needed.

Prerequisites

Minimum 3 licenses on paid plans; AI features are separate add-ons.

Use cases

cloud telephonycall analyticscrm calling

Works with

salesforcehubspotzendeskshopifyslackmicrosoft-teams

Trust score — 8/10

/10 trustVerified

Scored 8/10 (verified tier, metrics-v1). Evidence: Established cloud phone system for support/sales; 100+ integrations (Salesforce, HubSpot, Zendesk, Shopify, Slack, Teams); Published pricing: Essentials $30, Professional $50/user/mo annual (3-user minimum); 22,000+ companies claimed via third-party coverage; AI Assist add-on (~$9/user/mo) with summaries/transcripts/sentiment; AI Voice Agent from ~$0.49/min (third-party reports); Limitations: AI features are paid add-ons on every tier; transcription minimum call-length thresholds.

Sources

Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.